Shipping policy

Last Updated: October 1, 2026

At NasGas, we aim to provide a reliable and convenient delivery experience for customers ordering our home appliances online.

1. Delivery Coverage

We deliver NasGas products to eligible locations across Pakistan, subject to product availability and delivery service coverage.

Delivery availability may vary depending on the product and destination.

2. Order Processing

Orders are processed after the order details have been received and, where applicable, verified by our customer support team.

Processing time may vary depending on:

  • Product availability

  • Order volume

  • Product category

  • Delivery location

  • Order verification requirements

3. Delivery Time

Estimated delivery times may vary depending on the customer's location and the product ordered.

Customers may receive delivery information through the contact details provided with their order.

Delivery timelines are estimates and may be affected by circumstances outside NasGas's reasonable control, including weather, public holidays, logistics delays, road conditions, or other unforeseen circumstances.

4. Delivery Charges

Applicable delivery charges, if any, will be communicated or displayed during the ordering/checkout process.

Delivery charges may vary based on:

  • Delivery location

  • Product size and weight

  • Delivery method

  • Order value

  • Applicable promotional offers

5. Receiving Your Order

Customers are advised to inspect the package and product upon delivery.

If you notice visible damage to the packaging or product, please document the issue with photographs or video and contact NasGas customer support as soon as possible.

For damaged, incorrect, or defective products, please refer to our Return & Refund Policy.

6. Incorrect Delivery Information

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Delivery address

  • City

  • Postal code, where applicable

Delays or additional delivery arrangements caused by incorrect or incomplete information may be the customer's responsibility.

7. Delivery Delays

Although we work to meet estimated delivery timelines, delays may occur due to circumstances beyond our reasonable control.

If there is a significant delay with your order, please contact our customer support team.

8. Order Support

For questions regarding your order or delivery, contact:

NasGas Customer Support
 Phone: 0800-61226
 Email: info@nasgas.com

NasGas provides customer support for order and after-sales queries.